VirtuPort Online Privacy Statement


This Statement is effective as of March 2019.

Your privacy is important to VirtuPort; maintain your trust is paramount to us.

This Statement discloses the information practices for VirtuPort and our subsidiaries’ websites, what type of information about our website’s users is gathered and tracked, and how the information is used, shared or otherwise processed offline.  It also describes how cookies, web beacons and other technologies may be used in our VirtuPort services and products. References to VirtuPort websites, products and services in this Privacy Statement include apps, programs, and devices

This VirtuPort Online Privacy Statement supplements the VirtuPort Privacy Statement.

This Statement applies to VirtuPort websites that link to this Statement but does not apply to those VirtuPort websites that have their own Privacy Statement.  Additionally, it does not apply to instances where we merely process information on behalf of clients for their benefit, such as when we act as a web hosting service provider.

We may supplement this Statement with additional information relating to an interaction we have with you, such as transaction document or a specific privacy statement when you order or use an online service.

If you have questions or complaints regarding our privacy policy or practices, please contact the info@virtuport.com.  

Collection of Personal Information

Introduction

You may choose to give us personal information directly in a variety of situations.  For example, you may want to give us your name and contact information to communicate with you, to order a product, to process an order, to register for a service, to provide you with a subscription, or to do business with us if you are a supplier or a business partner. You may also provide your credit card details to buy something from us or may share a description of your education and work experience in connection with a job opening at VirtuPort for which you wish to be considered.  If you tell us that you do not want us to use your information to make further contact with you beyond fulfilling your request, we will respect your wishes.

Registration

When you wish to receive information, download publications, enrol for a live or virtual event, we may ask you to provide your name and business contact information, as well as other information in connection with your request.  We use this information in connection with your request and to communicate with you. This information may, in most cases, also identify you when you visit our websites. We will retain your information for potential future interactions with you.

Website visits

We may also collect information relating to your use of our websites using various technologies. For example, when you visit our websites, we may log certain information that your browser sends us, such as your IP address (including information deriving from your IP address such as your geographic location), browser type, version and language, access time, duration of access, and referring website addresses; we may also collect information about the pages you view within our sites, the time you spent on each site and other actions you take while visiting our website.  When you access our website without signing in, we will still collect some of this personal information in order to enable the websites to function properly.

Marketing Information

Most information we collect about you comes from our direct interactions with you.

From time to time, we may also collect information that pertains to you indirectly through other sources, such as list vendors. When we do so, we ask the vendors to confirm that the information was legally acquired by the third party and that we have the right to obtain it from them and use it.

When you register for an event, we may collect additional information (online or offline) in relation to the event organization, and during and event, such as participation in sessions and survey results.  Events may be recorded, and group photos taken. We reserve the right to use photos for promotional use. When you provide us with your business contact information (such as by handing over a business card) we may use this to communicate with you.

The information that we collect, either directly or indirectly, may be combined to help us improve its overall accuracy and completeness, and to help us better tailor our interactions with you.

Use of Personal Information

The following paragraphs describe in more detail how VirtuPort may use your personal information.

Fulfilling your Transaction Request

If you request something from VirtuPort, for example, a product or service, a call back, or specific marketing materials, we will use the personal information you provide to fulfil your request.  To help us do this, we may share information with other, for instance, VirtuPort business partners, financial institutions, shipping companies, postal or government authorities, such as customs authorities, involved in fulfilment.  We may also contact you as part of our customer satisfaction surveys or for market research purposes.

Personalizing your Experience on our Websites

We may use the personal information we collect about you to provide you with a personalized experience on our websites and of our services, such as providing you with content you may be interested in and making navigation on our sites easier. We also may use this information to improves our websites.

Providing Support

We may use your personal information to support products or services you have obtained from us, such as notifying you of a product update or fix.  We may combine your information with information from other interactions with you to provide you with more valuable suggestions in relation to product support.

Marketing

The personal information you provide to VirtuPort, as well as the personal information we have collected about you indirectly, may be used by VirtuPort for marketing purposes, i.e, to keep you informed about events, products, services and solutions that VirtuPort sells and which may complement an existing product portfolio. Before we do so, however, we will offer you the opportunity to choose whether to have your personal information used in this way. You may at any time choose not to receive marketing materials from us by following the unsubscribe instructions included in each e-mail you may receive, by indicating so when we call you, or by contacting us directly (please refer to “Privacy Questions and Access” below).

Some of our offerings or events may be co-branded or sponsored by VirtuPort and third parties, such as business partners and solution providers, that use, resell or complement VirtuPort products or services. Offerings and events that are co-branded clearly indicate when such partnership exists. If you sign up for these offerings or events, be aware that your information may also be collected by and shared with those third parties. We encourage you to familiarize yourself with those third-party privacy policies to gain an understanding of the way they will handle information about you.

If you choose to “Email This Page” to a friend or colleague, we will ask for their name and e-mail address. We will automatically send a one-time e-mail sharing the page you indicated but will not use that information for other purposes.

Recruitment

In connection with a job application or inquiry, whether advertised on a VirtuPort website or otherwise, you may provide us with information about yourself, such as a resume. We may use this information throughout VirtuPort in order to address your inquiry or consider you for employment purposes.

Monitoring or Recording of Calls, Chats and Other Interactions

Certain online transactions may involve you calling us or us calling you. They may also involve online chats. Please be aware that it is VirtuPort’s general practice to monitor and, in some cases, record such interactions for staff training or quality assurance purposes or to retain evidence of a particular transaction or interaction.

Use of Information in the Social Computing Environment

VirtuPort provides social computing tools on some of its websites to enable online sharing and collaboration among members who have registered to use them. These include forums, wikis, blogs and other social media platforms.

When downloading and using these applications or registering to use these social computing tools, you may be asked to provide certain personal information. Registration information will be subject to and protected in accordance with this Privacy Statement, except for the information that is automatically made available to other participants as part of your profile. These applications and tools may also include supplemental privacy statements with specific information about collection and handling practices. Read those supplemental statements to understand what the tools and applications may do.

Any other content you post, such as pictures, information, opinions, or any other type of personal information that you make available to other participants on these social platforms or applications, is not subject to this Privacy Statement. Rather, such content is subject to the Terms of Use of those applications or platforms, and any additional guidelines and privacy information provided in relation to their use, as well as the process by which you can remove your content from such tools or get help to do so. Please refer to them to better understand yours, VirtuPort’s, and other parties’ rights and obligations with regard to such content. You should be aware that the content you post on any such social computing platforms may be made broadly available to others inside and outside VirtuPort.

Protect the Rights and Property of VirtuPort and Others

We may also use or share your personal information to protect the rights or property of VirtuPort, our business partners, suppliers, clients, or others when we have reasonable grounds to believe that such rights or property have been or could be affected. In addition, we reserve the right to disclose your personal information as required by law, and when we believe that disclosure is necessary to protect our rights, or the rights of others, to comply with a judicial proceeding, court order, or legal process served on our websites.

Information for Business Partners

If you represent a VirtuPort business partner, you may visit VirtuPort websites intended specifically for VirtuPort business partners. We may use information provided on that site to administer and develop our business relationship with you, the business partner you represent, and VirtuPort business partners generally. For instance, this may involve using your information to send you details of VirtuPort business partner programs. It may also include sharing certain information with other business partners (subject to any confidentiality obligations that may exist), or VirtuPort clients or prospects. In connection with a particular transaction or program, we may also contact you as part of client satisfaction surveys or for market research purposes.

Children

Unless otherwise indicated, our websites, products and services are not intended for use by children under the age of 16.

Retention

VirtuPort will retain your personal information for as long as is required to fulfil the purposes for which the information is processed or for other valid reasons to retain your personal information (for example to comply with our legal obligations, resolve disputes, or enforce our agreements).

Your registration information will be retained for as long as your account or as needed to provide you services. If you wish to request that we no longer use your registration information to provide you services, contact us at info@virtuport.com.

Online Advertising

VirtuPort does not deliver third party online advertisements on our web sites but we may advertise our products and services on others’ websites. Please familiarize yourself with those website operators’ or network advertisers’ privacy policies to understand their practices relating to advertising, including what type of information they may collect about your Internet usage.

Links to Non-VirtuPort Websites and Third-Party Applications

To allow you to interact with other websites on which you may have accounts (such as Facebook and other social media sites) or join communities on such sites, we may provide links or embed third-party applications that allow you to login, post content or join communities from our websites.

We may also provide you with general links to non-VirtuPort websites.

Your use of these links and applications is subject to the third parties’ privacy policies, and you should become familiar with the third-party sites’ privacy policies before using the links or applications. VirtuPort is not responsible for the privacy practices or the content of those other websites.

Notification of Changes

If we make any material changes to this Privacy Statement, we will notify you via notification on our website, and as otherwise required by applicable law.

Privacy Questions and Access

If you have a question about this Privacy Statement or VirtuPort’s handling of your information, you can send an email to info@virtuport.com.  You can also contact us at:

BB1 Tower, 6th floor, Mazaya Business Avenue, J.L.T.

P.O. Box 26734, Dubai, United Arab Emirates.

If you no longer wish to receive marketing e-mails from VirtuPort, please send an e-mail to info@virtuport.com or follow the unsubscribe instructions included in each marketing email.